Welcome to Plush. By browsing this website, using its services, or completing any purchase through it, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.
Plush is an online store specializing in women’s clothing and related products. We aim to provide a convenient, reliable, and transparent shopping experience while maintaining high standards of quality and customer service.
Use of the Website
When using the Plush website, you agree to comply with the following:
- Proper Use: The website may only be used for lawful personal browsing and purchasing purposes.
- Accuracy of Information: The customer is responsible for ensuring that all information provided during registration or checkout is accurate and complete.
- Prohibited Use: The website must not be used in any way that violates applicable laws or regulations, damages the website or its systems, or negatively affects other users.
- Account Security: If you create an account with Plush, you are responsible for maintaining the confidentiality of your login details and password and for all activities carried out through your account.
Products and Product Information
- We aim to provide clear and accurate information about each product, including size, color, material, price, and availability.
- Customers are encouraged to carefully review the product description, size guide, and all available details before completing a purchase.
- We make every reasonable effort to ensure that product images and colors accurately represent the actual items. However, slight variations may occur due to screen settings, lighting, or photography conditions.
Prices and Fees
- Product prices displayed on the website are the prices applicable at the time the order is placed.
- Any additional charges associated with an order, including shipping, delivery, or payment service fees, will be displayed before the purchase is confirmed.
- Plush reserves the right to update or modify product and service prices at any time. Any price changes will not affect orders that have already been confirmed.
Orders and Confirmation
- Orders are placed by adding the desired products to the shopping cart and completing the checkout process.
- All orders are subject to product availability at the time of processing.
- Customers are responsible for reviewing all order information, including products, sizes, delivery address, and contact details, before confirming the order.
- Plush reserves the right to cancel or refuse an order in exceptional circumstances, including product unavailability, unintended pricing or product information errors, or suspected misuse of the website.
- If an order is cancelled by Plush after payment has been received, the customer will be notified and the amount paid will be refunded in accordance with the applicable payment method and store policies.
Payment
- Plush provides secure and approved electronic payment methods, which are displayed during the checkout process.
- Available payment methods may change from time to time depending on operational updates or payment service providers.
- The payment methods displayed at checkout are the methods available at the time the order is placed.
Shipping and Delivery
- Shipping and delivery services are available to the cities and regions covered by Plush.
- Available shipping options, delivery fees, and estimated delivery times will be displayed during checkout before the order is confirmed.
- Delivery times may vary depending on the delivery location, order size, seasonal demand, and operational circumstances.
- Customers are responsible for providing an accurate delivery address and a valid mobile number to help ensure successful delivery.
- Delays may occasionally occur due to circumstances beyond the store’s control, including courier delays, weather conditions, or seasonal demand. We will make reasonable efforts to follow up on the order until delivery.
Incorrect or Defective Products
If you receive an incorrect product or a product with a manufacturing defect or other issue upon delivery, please contact our Customer Service team through the official communication channels.
You may be asked to provide your order number along with clear photos or videos showing the product and the reported issue so that the case can be reviewed.
Approved cases will be handled through replacement, compensation, or refund in accordance with the Plush Exchange and Return Policy.
Sizes and Product Selection
- Please carefully review the size guide and measurements provided on each product page before placing your order.
- Selecting the appropriate size is the customer’s responsibility based on the information and measurements available on the website.
- If you have any questions regarding sizing or product details, please contact Customer Service before completing your purchase.
Intellectual Property Rights
All content available on the Plush website, including the trade name, Plush trademark, logos, text, images, designs, graphics, visual content, and other materials, is protected by applicable intellectual property laws.
Copying, reproducing, publishing, distributing, modifying, or using any part of the website content for commercial or public purposes without prior written permission from Plush is strictly prohibited.
Changes to the Terms and Conditions
Plush reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in services, operational requirements, or applicable regulations.
The version published on this page is considered the current and applicable version. Continued use of the website after any updates are published constitutes acceptance of the revised Terms and Conditions.
Contact Us
If you have any questions or comments regarding your order or these Terms and Conditions, please contact our Customer Service team through the official communication channels available on the Plush website.
