Welcome to Plush Store. We place great importance on the privacy of our customers and are committed to protecting their personal data and handling it with transparency and responsibility. This Privacy and Usage Policy explains the types of information that may be collected when you use our store why it is collected and how it is processed and protected in accordance with applicable laws and regulations.
What Personal Data Do We Collect
We only collect the information necessary to provide our services efficiently. This may include the following
- Account and identity information such as your full name email address and mobile number
- Order and shipping information such as your delivery address including city district and street as well as details of the products ordered
- Communication information including messages or enquiries sent to us through our customer service channels
- Payment information payment details are processed through secure and approved electronic payment gateways. Plush does not store your bank card numbers or sensitive payment information on its own servers
How Do We Collect Your Data
Personal data may be collected through two main methods
- Direct collection when you create an account place an order subscribe to our newsletter or contact our customer service team
- Indirect or automatic collection while browsing Plush certain information may be collected automatically such as your IP address browser type and browsing activity through cookies and website performance analytics tools
Why Do We Use Your Data
We use the personal data we collect for specific purposes related to providing our services including
- Processing orders and completing shipping and delivery
- Contacting you with updates regarding your order status
- Providing customer service and responding to enquiries and feedback
- Improving store performance and enhancing the shopping experience based on customer preferences
- Sending promotional offers and updates if you have agreed to receive marketing communications
Legal Basis for Processing Personal Data
Plush processes your personal data based on lawful grounds in accordance with the applicable Personal Data Protection Law. These grounds may include
- Performance of a contract processing information required to complete your purchase and deliver your order based on your acceptance of our terms of use
- Explicit consent where your direct approval is required such as subscribing to marketing communications or accepting cookies
- Legal obligations processing required to comply with applicable commercial financial and regulatory requirements
Who Do We Share Your Data With
We do not sell or trade your personal data. We may only share the necessary information with trusted third parties that help us provide our services including
- Store platform and technology service providers to operate and host the online store efficiently
- Shipping and delivery companies to deliver your order to the address you provide
- Approved electronic payment gateways to process payments securely
- Government or judicial authorities where disclosure is required under applicable laws and regulations
Cookies and Website Technologies
Our store uses cookies and similar technologies to support essential website functions such as saving products in your shopping cart remembering your preferences and analysing how customers use the store to improve the overall experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functions of the store.
How Do We Store and Protect Your Data
- Security measures we apply appropriate technical and organisational safeguards to reduce the risk of loss unauthorised use alteration or disclosure of your personal data
- Data retention period we retain your personal data only for as long as necessary to fulfil the purposes for which it was collected including order fulfilment warranty requirements accounting obligations or as required by applicable laws
- Secure deletion and disposal once the purpose for retaining the information has ended or the legally required retention period has expired personal data is securely deleted or destroyed in a way that prevents its recovery
Your Rights Regarding Your Personal Data
Under applicable personal data protection laws and regulations you may have the following rights
- Right to be informed to understand how your personal data is collected and why it is processed
- Right of access to request access to the personal data we hold about you and obtain a copy of it
- Right to correction to request the correction or updating of inaccurate or incomplete personal information
- Right to deletion to request the deletion of your personal data in cases permitted by applicable laws and subject to legal requirements
- Right to withdraw consent you may withdraw your consent to certain types of data processing at any time such as unsubscribing from marketing communications without affecting the lawfulness of processing carried out before your consent was withdrawn
To submit a request related to your personal data rights please contact us through the approved communication channels listed below.
Updates to This Privacy Policy
We may update this Privacy and Usage Policy from time to time to reflect changes in how our store operates changes to the services we use or new legal and regulatory requirements.
Any updates will be published on this page and the date of the latest update will be revised accordingly.
Contact Us
If you have any questions regarding your personal data this Privacy and Usage Policy or if you would like to exercise any of your privacy rights please contact us through our available communication channels.
