We prepare and deliver your orders with the utmost care and attention to ensure they reach you in the best possible condition. All shipping and delivery processes are subject to the clear terms outlined in our Shipping and Delivery Policy. Available shipping options, total costs, and estimated delivery times are clearly displayed during checkout based on your location.
Shipping and Delivery Areas
We offer shipping and delivery services to the regions and countries listed among the available options on the checkout page.
Delivery availability and shipping carriers may vary depending on the customer’s location and the shipping address provided.
Order Processing Time
Each order goes through a preparation and packaging stage before being handed over to the shipping carrier. Please note the following:
- Processing times may vary depending on the type and quantity of products ordered.
- Products that require pre-ordering or special preparation may require additional processing time. The applicable timeframe will be clearly stated on the product page or during checkout.
- The estimated shipping date may be provided in the order details when applicable.
Delivery Time
Delivery times depend on several factors, including the delivery location and the selected shipping service:
- Delivery times may vary from one city or country to another depending on the distance and the selected shipping service.
- The estimated delivery period begins once the order has been fully processed and handed over to the approved shipping carrier.
- Please note that the stated delivery times are estimates and are not guaranteed in all circumstances. Delivery may be affected by weekends, peak seasons, public holidays, weather conditions, or unexpected operational circumstances experienced by shipping carriers.
Shipping Fees
Shipping and delivery fees are calculated based on the delivery address, order size or weight, and available shipping options.
The final shipping cost will be clearly displayed before payment and order confirmation.
Order and Shipment Tracking
- You can track the status of your order and shipment through the tracking options available on the Plush website or via the tracking link included in the confirmation message.
- We may send updates regarding your order and delivery status via email, SMS, or WhatsApp.
- Please ensure that your mobile number and email address are entered correctly so that you receive all updates and notifications on time.
Customer Responsibility for the Delivery Address
Providing accurate delivery information is essential to ensure successful delivery:
- The customer is responsible for providing the correct name, contact number, and complete delivery address, including the city, district, street, and postal code where applicable.
- If you notice any error in the delivery address, please contact our Customer Service team immediately so that it can be corrected before the shipment is handed over to the shipping carrier.
- Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or additional shipping charges if the order needs to be shipped again.
What Happens if the Order Cannot Be Delivered?
An order may be undeliverable for several reasons, including:
- The shipping carrier is unable to contact the customer.
- The delivery address provided is incorrect or incomplete.
- The customer refuses to receive the order upon delivery.
In such cases, the shipping carrier may hold the shipment for another delivery attempt or return it to Plush.
Additional reshipping fees may apply depending on the circumstances, and the customer will be informed accordingly.
Delivery Delays
Exceptional delays may occasionally occur due to circumstances beyond Plush’s control, including high demand during promotional periods and holidays, weather conditions, or operational delays experienced by shipping carriers.
In the event of a delay, our team will make reasonable efforts to follow up with the shipping carrier and provide the necessary support until the order is successfully delivered.
Receiving and Inspecting Your Order
- Upon receiving your shipment, please check that the outer packaging is intact and that the products received match your order.
- If you notice any damage, missing items, or an incorrect product, please contact Plush Customer Service immediately within the applicable reporting period and provide clear photos showing the issue so that we can review the case and take the appropriate action.
Changing the Delivery Address After Order Confirmation
You may contact Plush to request a change to your delivery details or address after confirming your order.
Whether the requested change can be made depends on the current status of the order.
If the order is still being processed, the delivery information may be updated. However, if the order has already been shipped or handed over to the shipping carrier, you may need to contact the carrier directly or follow its applicable address-change policies.
Contact Customer Service
If you have any questions regarding your order status, shipping, or delivery, please contact us through the official Customer Service channels available on the Plush website.
Please provide your order number when contacting us so that our team can assist you as quickly and efficiently as possible.
